Privacy Policy

Kanchana takes the privacy of every person we work with seriously. This policy explains, in plain terms, what personal data we collect, how it is used, and the choices available to you. It applies to all visitors to our website and to clients of our pension legal services. If anything here is unclear, please write to us at [email protected] and we will gladly explain further.

1. Data We Collect

When you contact us or use our enquiry form, we may collect your name, email address, telephone number, and any message details you choose to share. Where you engage a service, we also collect the documents and information relevant to your pension matter. Data is gathered through our contact form, direct correspondence, and standard website analytics tools.

We process this information on the basis of your consent when you submit an enquiry, or under contractual necessity once a service is engaged. Client case files are retained for seven years following the conclusion of a matter, in line with standard professional record-keeping practice. Enquiry data not converted into a client relationship is retained for twelve months.

We may use limited third-party services for website hosting and analytics, each bound by their own data protection obligations.

2. How We Use Your Data

Personal data is used to respond to enquiries, deliver the services you request, and maintain accurate records of your matter. We do not send marketing communications unless you have separately opted in, and you may opt out at any time by writing to us.

Aggregated, non-identifying website usage data helps us understand how our site is used and where it can be improved. We may also process data where required to meet a legal or regulatory obligation.

3. How We Protect Your Data

Client records are stored on access-controlled systems, with encryption applied to data in transit. Access to case files is limited to team members directly involved in a matter. We review our security practices periodically and would notify affected individuals promptly in the unlikely event of a data breach affecting personal information.

4. Cookies

Our website uses essential cookies required for basic function, along with optional analytics, marketing, and preference cookies that operate only with your consent. Full detail on each category, along with controls to manage your preferences, can be found on our Cookie Policy page.

5. Your Rights

• Access the personal data we hold about you
• Request correction of inaccurate information
• Request deletion of your data, where applicable
• Request a portable copy of your data
• Object to certain processing of your data
• Withdraw consent at any time
• Lodge a complaint with the relevant supervisory authority

To exercise any of these rights, please write to [email protected] and we will respond within a reasonable timeframe.

6. Third-Party Links

Our website may occasionally link to external resources. We are not responsible for the privacy practices of third-party sites and encourage you to review their policies independently.

7. Children's Privacy

Our services are intended for individuals aged eighteen and over. We do not knowingly collect personal data from minors.

8. Policy Updates

We may update this policy from time to time to reflect changes in our practices or applicable law. Updates will be posted on this page along with a revised date at the top.

9. Jurisdiction

This policy is governed by the applicable data protection laws of Thailand, including the Personal Data Protection Act (PDPA). Questions regarding regulatory oversight may be directed to the Office of the Personal Data Protection Committee.